Managing Change Using Motivation, Rewards and Incentives Winston Churchill once said, "There is nothing wrong with change if it is in the right direction." The author and former prime minister likely weren't speaking specifically of the business environment, but he could have been. Change in modern business is as inevitable as the tides, and reinforcing behavioural change is an ongoing activity in an employee's performance management process. If managers are to promote and sustain positive behavioural change, alongside goal setting and various feedback and coaching mechanisms, rewards and incentives can be handy tools. "Most managers and people working in organisations would probably say they're always in a state of change," said Tom McMullen, North American reward practice leader, Hay Group. "If you want to get results you need to have the behaviours to get results, and rewards and incentives are reinforcers of behaviours. I don't thi...
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